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FAQ

CUSTOM ORDERS

I love creating unique tapestries that reflect your personal style and home! To request a custom piece, please message me via the contact link. Once we have discussed your custom order and have agreed on a design, I will send an invoice for purchase. Custom orders must be purchased in full before creation. Depending on the size and detail of the work, custom orders may take 4-12 weeks for completion and shipment. 

MADE TO ORDER

Due to the nature of the medium, it is difficult to replicate past work, but if you are interested in purchasing a tapestry similar to one I have created please message me via the contact link.

PRICING 

Pricing varies by the size, type of wood, and detail of the work. Please contact me for a quote.

SIZING 

See listings for specific measurements. 

SHIPPING

Ready to ship tapestries will ship in 1-3 business days via USPS priority or Fedex ground.

INTERNATIONAL SHIPPING

Tapestries will be sent via USPS priority or Fedex ground depending the size of the piece. Buyers are responsible for any customs and import taxes that may apply.

INSTALLATION INSTRUCTIONS

Your order will include two 2" brass nails or french cleats, and instructions for installation will be sent via email.

CARE INSTRUCTIONS

Most tapestries can be cleaned quickly by removing from wall and patting gently to remove dust. To prevent damaging the tapestry, avoid exposing to moist environments or handling with wet hands as dye may transfer.

REFUNDS, EXCHANGES, AND CANCELLATIONS

Due to the nature of the work I do not accept returns, exchanges, or cancellations. Please contact me though if there is an issue with your order.

DESIGNER AND ART CONSULTANT DISCOUNT

I am happy to offer a discount for designers and art consultants! Please email your credentials to hello@kaithurleyart.com