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FAQ

CUSTOM ORDERS

I love creating unique tapestries that reflect your personal style and home! To request a custom piece, please message me via the contact link. Once we have discussed your custom order, I will post the listing for you to purchase. Custom orders must be purchased in full before creation. Depending on the size and detail of the work, custom orders may take 6-12 weeks for completion and shipment. 

MADE TO ORDER

If you are interested in purchasing a tapestry similar to one I have created, please message me via the contact link. Due to the nature of the medium, it is impossible to recreate a piece exactly as every tapestry is unique and one of a kind. 

PRICING 

Pricing varies by the size, type of wood, and detail of the work. Please contact me for a quote.

SIZING 

See listings for specific measurements. 

SHIPPING

Ready to ship tapestries will ship in 1-3 business days via USPS or Fedex.

INTERNATIONAL SHIPPING

If you are outside of the United States or Canada, contact me via the contact link to request a shipping quote.

INSTALLATION INSTRUCTIONS

Your order will include two 2" brass nails and instructions for installation will be sent via email.

CARE INSTRUCTIONS

Most tapestries can be cleaned quickly by removing from wall and patting gently to remove dust. To prevent damaging the tapestry, avoid exposing to moist environments or handling with wet hands as dye may transfer.

REFUNDS, EXCHANGES, AND CANCELLATIONS

Due to the nature of the work I do not accept returns, exchanges, or cancellations. Please contact me though if there is an issue with your order.

WHOLESALE AND DESIGNER DISCOUNT

I am happy to offer a discount for wholesale and designers! Please email your credentials to hello@kaithurleyart.com